By using Hotel La Place, our websites, our social media pages, our dedicated telephone reservations line and any other Hotel La Place service, you are acknowledging that we are processing your personal information and, where necessary consenting to such practices, as outlined in this statement.
Hotel La Place is responsible for your personal data. We are the data controller of the personal data which we collect from you, and so we are responsible for the ways your personal data are collected and the purposes for which your personal data are used. We will only keep, use and share personal data for legitimate business purposes or if we are legally required to do so. We are a limited company registered in Jersey, Channel Islands with registered offices at La Haule Manor, Le Neuve Route, St Aubin, Jersey, JE3 8BS.
We use technical measures such as encryption and password protection to protect your data and the systems they are held in. We also use operational measures to protect the data, for example by limiting the number of people who have access to your personal data.
We keep these security measures under review and refer to industry security standards to keep up to date with current best practice.
All of our direct data processing is undertaken in the European Economic Area (EEA).
Personal information which we collect
We collect personal information about you (and others if their personal information is provided by you) when you:
- make or manage a booking either personally or as a guest of another guest
- request a brochure
- sign up for our newsletter and other marketing emails
- engage with us to receive services such as by contacting our reservations department or through the “Contact Us” form on our website.
- post material to our website and / or social media page;
- complete customer feedback or surveys as part of your stay at our hotels
- register at the reception in our hotel
- raise a complaint or dispute with us or are involved in a legally recordable incident at our premises (e.g. in relation to health and safety reporting);
- participate in competitions or promotions
- and / or use our website and customer applications in any other way.
The personal information collected in the above manner may include the following about you (and others if their personal information is provided by you):
- full name;
- postal address;
- email address;
- telephone number;
- payment details;
- machine identifiers (such as IP addresses);
- dispute resolution information;
- disability and health information;
- supplementary information (dietary and other preferences and special requirements);
- image data;
- identification information (such as passports, drivers’ licences or national identity cards).
Our reservations system, roommaster stores all of your data and all necessary steps are taken to limit the number of people who have access to that data. This software is stores on site on our server and firewalls, virus checking procedures are used to guard your data against unauthorised access.
We use Constant Contact for our email marketing, Constant Contact is used to collect, export, process and store personal data on our behalf, this allows you to instantly opt out of any marketing emails we may send and operational measures are in place to protect this data. Constant Contact will not use your data for any reason.
We may also obtain information about you from social media providers such as Twitter and Facebook. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers.We gain your personal data when signing up to use our WIFI or from third party websites where you have left commentary or feedback about us (for example on TripAdvisor).
We collect personal data from Third Party agents who process reservations or other information on our/your behalf. Examples of this include online travel agents.
We will never sell, rent, loan or share your personal data with a third party for the purpose of marketing activity of any nature, unless you have provided us with explicit permission to do so.
You have a number of rights with regard to your data, which include:
- The right to find out what data we hold on you
- The right to rectify your data, if you believe there is an error such as the spelling of your name
- The right to delete your data or restrict their use
- The right to object to the certain uses of your data
Should you wish to exercise any of these rights, please e-mail it to firstname.lastname@example.org. We will deal with data access requests promptly and in any event within a month of receiving it, or (if later) from the day any information requested to confirm the requester’s identity is obtained. In rare cases, when the request is particularly complex or numerous, this deadline may be extended by a further two months (in which case we will let you know within one month). This service is free, unless the request is manifestly unfounded or excessive.
We may send you marketing communications by email if you have opted in to receive such emails (e.g., at the point of booking or when checking in), or if you have recently opened one of our marketing emails and have not told us that you no longer wish to receive marketing emails.
You have the right to opt out of receiving future marketing communications at any time and can do so by clicking the unsubscribe link in any newsletter that we have sent you. Alternatively, you can email email@example.com to ask to be removed from our mailing list. All changes will be immediate.
Please note that if you tell us that you do not wish to receive marketing communications, you will still receive service emails which are directly related to your reservations you hold with us, for example a booking confirmation or a pre-arrival email. The legal basis for the processing of this data is to enable us to contact you to confirm, reconfirm or inform you of any information that might be relevant to your stay.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
How long do we hold your data
We only keep your data only for as long as we need it. How long we need data depends on what we are using it for.
We will actively review the personal data we hold and when there is no longer a need for us to hold it, we will delete it securely.
We aim to destroy any paper copies of your personal data as soon as they have served their purpose (e.g., once information has been entered into a system). In the cases where we need to keep paper copies for longer, we ensure that they are stored securely and access is limited.
If you have any further questions or complaints, please contact us on firstname.lastname@example.org in the first instance. If you are not satisfied with the response that we give you, you have the right to complain to the Information Commissioner’s Office (ICO), whose details can be found on www.oicjersey.org